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Real Estate Support

CRESS Member Designees

Examination Fees (US Funds)

First Exam
IVAA Member:$45.00
Non-Member: $85.00
Retake Exam *
IVAA Member: $22.50
Non-Member $42.50

* For second and third attempts only.

Note: Exam fees are non-refundable


About the Examination

The IVAA Real Estate Support Specialist Examination for Virtual Assistants assesses the Virtual Assistant's competencies in areas that are key when supporting real estate professionals, including: Legally Permissible Activities by Unlicensed Assistants

  • Real Estate Industry Terminology
  • Privacy and Confidentiality
  • Business Ethics
  • Conflicts of Interest.

Questions are formatted as either multiple-choice, case studies followed by a series of true-or-false or multiple-choice statements, or scale-rating scenarios (i.e., "Never"; "Almost Never"; "Seldom"; etc.).

Note:The Real Estate Support Specialist Examination is available to all Virtual Assistants -- IVAA membership is not required, nor does membership status affect scoring in any way.

CRESS Study Topics

The Process

All examinees must review and agree to adhere to the Standards of Practice for Certified Real Estate Support Specialists. Failure to agree disallows registration for the examination.

The VA purchases the CRESS exam via the shopping cart. Within seven business days, the examinee will receive the login information for the online examination.

Scores are automatically forwarded to our review staff when the examinee completes the examination. Those who receive a passing score will be contacted via email within seven business days with their Certified Real Estate Support Specialist verification number and the CRESS logo. Additionally, IVAA members who earn the CRESS(tm) certification will be added to the IVAA Directory of Certified Real Estate Support Specialist(tm) Virtual Assistants.

Those who do not pass on their first attempt will be contacted via email within seven business days with instructions for retaking the examination.

Structure and Administration

The Real Estate Support Specialist Examination is designed to take approximately one hour to complete and must be taken in one sitting. If the examinee fails the examination, the examination may be re-taken. You must wait 30 days before registering to re-take the exam.

Scoring - Pass/Fail

The Real Estate Support Specialist Examination is made up of thirty-five (35) questions.

Answer values:

  • +1 Correct
  • 0 Incorrect or Don't Know -- I would have to research further

Examinees must receive a score of at least 77% to pass the examination and receive IVAA Certified Real Estate Support Specialist status.

Should an examinee not pass the exam on the first attempt, two retakes shall be available at 50% of the original exam price. Examinees must wait a minimum of 30 days but not more than 3 months to apply for a retake exam.

Examination Fees (US Funds)

First Exam
IVAA Member: $45.00
Non-Member: $85.00
Retake Exam *
IVAA Member: $22.50

* Only if you have failed the first time.

Note: Fees are non-refundable


Hotmail accounts are not compatible with our testing system. If you are using Hotmail, please use a different email account to access and take the exams.

Exam must be taken within 30 days of receiving login information. Login accounts expire after 30 days, and examinees must re-register and re-pay to receive a new login account and password. Please evaluate your upcoming calendar to ensure your schedule will accommodate this timeframe.


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